To be delivered for Christmas, we recommend:
- If your product is available within 1 to 2 weeks - order until midnight December 19th
- If your product is available within 3 weeks - order until December 9th
DELIVERY
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Yes, we can deliver you to your hotel.
In which case, please provide the name of the hotel in the ‘Company’ field when entering the delivery address.
In addition, please indicate the dates you will be staying in the hotel in the 'Additional Information’ field so that Customer Service can make sure you will receive your order in time. If there isn’t enough time, we will get in touch to let you know.
Delivery times are calculated from the moment the order confirmation email is sent. Unless otherwise stated in the product information, here are the standard delivery times according to product families :
Delivery is free of charge for purchases above €280 for any standard delivery regardless of your geographic area.
At each stage of your order processing, we will send you an email; then one of our carriers will take over to inform you of your delivery and schedule a delivery time with you.
You will receive an email from us:
• Once your order is confirmed
• When your order is being prepared
• When you order has been shipped
• When your order will be delivered
Our service providers will then contact you by email or SMS to notify you of a delivery date or schedule a date that suits you.
If you have any questions or need clarification for delivery tracking, please contact Customer Service on +33(0)1 44 54 13 95 (open 9am-6pm, Monday to Friday) or by email at [email protected]
Our service providers will contact you by email or SMS to notify you of a delivery date or schedule a date that suits you.
If you have any questions or need clarification for delivery tracking, please contact Customer Service on +33(0)1 44 54 13 95 (open 9am-6pm, Monday to Friday) or by email at [email protected]
You will receive an email from us:
• Once your order is confirmed
• When your order is being prepared
• When you order has been shipped
• When your order will be delivered
Our service providers will then contact you by email or SMS to notify you of a delivery date or schedule a date that suits you.
If you have any questions or need clarification for delivery tracking, please contact Customer Service on +33(0)1 44 54 13 95 (open 9am-6pm, Monday to Friday) or by email at [email protected]
If your package hasn’t arrived, please contact Customer Service on +33(0)1 44 54 13 95 (open 9am-6pm, Monday to Friday) or by email at [email protected] Remember to provide your:
• first name
• name
• order number
• email address
• phone number
We try as much as possible to send you all your items at the same time.
However, this is sometimes not possible. Therefore, we make sure to inform you of the different delivery dates to find out if you want to receive all your items at the same time or not.
If you have any doubts or need more information, please contact Customer Service on +33(0)1 44 54 13 95 (open 9am-6pm, Monday to Friday) or by email at [email protected]
We do not currently deliver to the United State. However we have several partners there that sell our products. You can find them in our page Where can you find us here.
To be delivered for Christmas, we recommend:
- If your product is available within 1 to 2 weeks - order until midnight December 19th
- If your product is available within 3 weeks - order until December 9th
ORDERING
We recommend calling Customer Service on +33(0)1 44 54 13 95 (open 9am–6pm, Monday to Friday) or sending an e-mail to email à [email protected]
We recommend calling Customer Service as soon as possible on +33(0)1 44 54 13 95 (open 9am–6pm, Monday to Friday) or sending an e-mail to email à [email protected]
To help process your request in a timely manner, please ensure you include:
• Your order number
• Your first name
• Your family name
• Your telephone number
Via your personal account, you can change/add your delivery/billing address.
To do this, log in to your account and select "Manage your address book." However, it is imperative you name each of your addresses (e.g. ‘main address’).
Please note that if you wish to change your delivery address after ordering, we invite you to contact Customer Service as soon as possible on +33(0)1 44 54 13 95 (open 9am–6pm, Monday to Friday) or by email to [email protected] to find out if it is possible.
Despite our best efforts, it is possible that a product will become a victim of its own success. If you would like to be notified the next time it is stock, please click the "notify me of its availability" button and then please provide your email address.
You can also contact our Customer Service at [email protected] Someone will keep ensure to keep you informed as soon as possible.
Once your order has been received, you will see it appear in your Petite Friture customer account under ‘My Orders’ and marked as ‘order confirmed’.
You will also receive a confirmation email with your order number. However, remember to check your spam if you don’t receive the email.
If you still haven’t received it, please contact Customer Service on +33(0)1 44 54 13 95 (open 9am-6pm, Monday to Friday) or by email at [email protected]
We suggest you first check your spam folder for any unwanted email.
If you have checked and the confirmation email is not there, please contact Customer Service on +33(0)1 44 54 13 95 (open 9am-6pm, Monday to Friday) or by email at [email protected]
Of course, you’re more than welcome to ask for an invoice. To do this, please send an email to Customer Service at [email protected]
You can add a gift code directly to your order.
The specific amount or percentage of the gift code will be automatically deducted from the total purchase amount.
PAYMENT
- You can pay your purchases by credit card directly on the site. We accept CB, Visa®, MasterCard and use the secure Mercanet platform. You will have to indicate your credit card number or bank card as well as its expiration date and the cryptogram on the page provided for this purpose.
- You can also pay by PAYPAL
- The payment in 3 or 4 times without expenses is available with our financial provider Floa *:
- the payment in 3x without fees is available for any order between 300€ and 4 000€.
- the payment in 4x without fees is available for any order between 300€ and 6 000€.
*Available for residents of France, Belgium, Spain, Portugal and Italy.
If you encounter a payment error, please contact us at [email protected]
Your payment is secure. All payments are processed by BNP Paribas.
When paying by credit card, you are automatically transferred to a payment server protected by S.S.L (Secure Socket Layer) encryption, which guarantees the best possible protection for online payments and protects all data related to the means of payment as effectively as possible.
At no time will your bank details be transmitted to our computer system.
There are several possible reasons for payment error:
1- You have reached your purchase/credit limit
2- You are paying with an American Express card. Your card will be denied because we don’t currently accept American Express
3- The address you have provided doesn’t match the country of delivery. For example, you want your parcel to be delivered to Belgium, but the ‘country’ has been left as France, your payment will be denied
4- If your payment has been denied and it doesn’t appear to be for one of the aforementioned reasons, please contact Customer Service on +33(0)1 44 54 13 95 (open 9am-6pm, Monday to Friday) or by email at [email protected]
Customer Service will be delighted to help find a solution.
Also, if you’re still having issues paying for your order, try using another payment method like PayPal.
After choosing your products and validating your cart, you will simply have to select the Floa BANK - Pay in 3 or 4 times without fees section in the payment step, then click on "Validate the payment".
You will then be redirected to the form of our provider Floa BANK, which will allow you to finalize your purchase in a secure manner.
Our financial partner FLOA Bank, offers payment solutions for your purchases of goods and/or services, in deferred payment, in 3 or 4 instalments by credit card and this, without any fees. These payment solutions are reserved for individuals (natural persons of legal age) residing in France, Spain, Italy, Portugal, Belgium, and holding a Visa or MasterCard bank card with a validity date corresponding to the duration of the refund. FLOA Bank, RCS Bordeaux 434 130 423, whose registered office is located Immeuble G7 - 71 Rue Lucien Faure in Bordeaux (33300), is subject to the supervision of the Autorité de Contrôle Prudentiel et de Résolution (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09 and is registered with the ORIAS under the number 07 028 160 (www.orias.fr)
FLOA Bank reserves the right to accept or refuse your request for financing; you have a legal withdrawal period of 14 days. For more information, click here.
Please note that if you request to pay for your order of goods and/or services by means of these payment solutions, your personal data will be transmitted to FLOA Bank for the purpose of studying your financing request, managing your credit agreement and, if applicable, for collection. For more information, click here.
RETURNS AND REFUNDS
For any request to exchange items, please send an email to [email protected] providing the following details:
• Order number
• First name
• Family name
• Telephone number
• The reason why you wish to exchange your item
If you wish to return an item within the cooling-off period (14 days) or if it is still covered by the warranty policy, please contact PETITE FRITURE by email at [email protected], be sure to state:
• Your first and last name
• Order number
• Email address
• Telephone number
• Product number or the product name and colour of the item you wish to return
If you are returning an item under warranty, you will be asked to provide additional information and photos pertaining to the specific nature of the problem(s) encountered.
Once your request has been approved by PETITE FRITURE, you will be sent a return slip and a postage label to stick on the return package; you will also set a pick-up time and date with PETITE FRITURE for the carrier to collect the package (a 2-hour slot from 9 a.m. and 20 p.m.).
For more information, please read the Terms and Conditions.
For returned items, PETITE FRITURE will cover the costs for postage and handling; unless you chose non-standard postage for which you will be asked to cover the additional costs.
You will be refunded via the same payment method used for the original purchase, unless you expressly request and agree to a different method; in any case, you will not have to pay any additional charges.
Special order items (e.g. sofas) cannot be returned as per our Terms and Conditions unless they are faulty.
If that be the case, please contact our teams at [email protected], and provide the following details:
• First and last names
• Order number
• Email address
• Telephone number
• Product number or the product name and colour of the item you wish to return
If you are returning an item under warranty, you will be asked to provide additional information and photos pertaining to the specific nature of the problem(s) encountered.
We strive to process refunds a quickly as possible.
• In the case of a postage reimbursement, it will take 15 to 30 working days after receiving your item for the refund to go through.
• In the case of a returned item, you will be refunded 15 working days after we receive the item in our warehouse
La reprise de vos anciens meubles ou luminaires est organisée différemment en fonction de la nature et du poids de votre produit. Retrouvez l'ensemble de la procédure ici.
MY ACCOUNT
To log in to your account, you need to:
1- Click on the icon that looks like a person at the top right of the screen
2- You will then be taken to a log-in page where you will have to enter your email address and password in the required fields.
3- Click on ‘Log In’ to access your account.
Should you wish to delete your account, please contact Customer Service on +33(0)1 44 54 13 95 (open 9am-6pm, Monday to Friday) or by email at [email protected]
If you wish to place a new order, please set up a new account.
To reset your password, simply go to ‘My Account’, by clicking on the icon that looks like a little person.
then entre your old and new passwords in the respective text fields.
If you have forgotten your password, please click on ‘Forgotten password’ on the log-in page, then enter your email address.
You will then receive a new password by email.
If you don’t receive an email from PETITE FRITURE within a couple of minutes:
• Please check your spam folder
• If that doesn’t help, please contact Customer Service on +33(0)1 44 54 13 95 (open 9am-6pm, Monday to Friday) or by email at [email protected] to reset your password.
In order to process orders, PETITE FRITURE collects a certain amount of personal information and data on customers.
The database set up by PETITE FRITURE for this purpose has been reported to the CNIL (French Data Privacy Authority), in accordance with the requirements stipulated by French law and the GDPR.
PETITE FRITURE has taken all necessary precautions to ensure the security of its files and the protection of its computer system; this include preventing the personal information of customers from being distorted, damaged or accessed by unauthorised third parties.
This data is intended for internal use for:
• any action required to process the customer’s order
• communication and information purposes in accordance with the customer’s preferences
This data is also shared with third parties and Petite Friture partner companies for operational purposes: order payment, order delivery, and customer service.
• to carry out customer satisfaction surveys
• to communicate website statistics
Customers’ personal information will be handed over to a third party that takes over operations in the event of a sale, asset transfer, reorganisation, or liquidation.
For more information, please refer to Article 8 in the Terms and Conditions of Sale.
TECHNICAL QUESTIONS
It depends on the size of the room you want to line and the specific wallpaper you choose.
Customer Service can assist you in calculating the number of rolls you will need. All you need is to tell us:
• High
• Width
• The number of walls you want to line
Or can contact Customer Service by:
• Phone on +33(0)1 44 54 13 95 (open 9am-6pm, Monday to Friday)
• Email [email protected]
Our wallpapers can all be washed, so we recommend using a vinyl glue.
Yes, our wallpapers are certified fire resistant
Handling the Vertigo light should always be done in pairs to avoid pulling too hard on the bands
- Step 1: Remove the lampshade from the central hold
- Step 2 : Progressively unfold the rod starting from the top
- Step 3: Once entirely unfolded, close the circle with the link tube
For further assistance, check out the video: https://www.youtube.com/watch?v=rxlix-osN7g&t=24s
We recommend that you keep the original box your Vertigo light came in, then you can fold up your light into the box made for that exact purpose.
If you want to fold it, we strongly advise against using a standard cardboard box.
Please contact Customer Service at [email protected] (open 9am-6pm, Monday to Friday) and provide us with as many details as possible including photos showing the whole light.
If you don’t provide us with photos or a video showing the light and the problem, we won’t be able to help you solve your problem.
If you already have a dimmer system (e.g. wall mounted) then you will have to ensure that you use only dimmable light bulbs.
For it to be dimmable, check for the logo below must on the light bulb’s packaging.
We recommend reading the technical information foldout that comes with each light; you will find product-specific information pertaining to bulb types.
For non-LED lights, we recommend you try using another lightbulb.
If that still doesn’t work, please contact Customer Service on +33(0)1 44 54 13 95 (open 9am-6pm, Monday to Friday) or by email at [email protected] providing as many details as possible.